Refund Policy

Aestive Digital advertises a 100% money-back guarantee on all website design and development projects. This policy defines exactly what that means, what it covers, how to claim it, and what is excluded. We stand behind our work — this policy exists to protect both you and us.

You are eligible for a full refund of all fees paid if:

• -The completed website does not match the agreed scope as defined in the written project proposal or approval emails
• -The website is not delivered within twice the agreed delivery timeframe (e.g. if the agreed delivery is 14 days, a refund is eligible if delivery exceeds 28 days), excluding delays caused by late content or feedback from your side
• -The final deliverable contains fundamental technical defects (broken pages, broken booking flows, non-functional core features) that we are unable to resolve within 7 business days of written notification

To claim a full refund under these conditions, you must submit a written refund request to aestivedigital@gmail.com within 14 days of the final delivery or launch date.

We offer a satisfaction-based refund if you are genuinely not satisfied with the quality of the final website, subject to the following conditions:

• -The satisfaction refund must be requested before the website goes live (pre-launch)
• -You must provide specific written feedback describing what does not meet your expectations
• -We are given one final opportunity to revise and address your concerns
• -If after the final revision you remain unsatisfied, a full refund will be issued within 10 business days

The satisfaction guarantee does not apply after the website has been approved, launched, or transferred to your hosting environment. Once a site is live, it is considered accepted.

Partial refunds may be issued at our discretion in the following circumstances:

• -A project is cancelled after commencement but before 50% completion — a refund of the unused portion of the deposit may be issued
• -A specific deliverable within a larger project scope was not completed and no substitute was agreed upon

Partial refunds are calculated based on the proportion of work completed at the time of the request, as documented in our internal project records.

The following are explicitly non-refundable:

• -Deposits on cancelled projects— If you cancel after work has commenced, the 50% deposit is non-refundable (see Terms & Conditions, Section 05)
• -Completed and launched websites — Once a website is live and you have approved it, the full project fee is non-refundable
• -SEO services— SEO work is a continuous, multi-month process. Monthly SEO retainer fees for the current billing period are non-refundable once the month’s work has commenced
• -Website maintenance retainers — Monthly maintenance fees for the current billing period are non-refundable once work for that period has commenced
• -AI automation setup fees — One-time setup and configuration fees for AI automation systems are non-refundable once setup work has begun
• -Third-party costs — Domain registrations, hosting subscriptions, third-party platform fees, stock image licences, and any other costs paid to third parties on your behalf are non-refundable regardless of circumstance
• -Rush delivery premiums — Any additional fees paid for expedited delivery timelines are non-refundable

To submit a refund request:

• -Email aestivedigital@gmail.com with the subject line: Refund Request — [Your Business Name]
• -Include your name, business name, project description, and the reason for the refund request
• -Include any supporting documentation (screenshots, written communications, delivered files)
• -We will acknowledge your request within 2 business days
• -We will review and respond with a decision within 7 business days
• -Approved refunds are processed within 10 business days via the original payment method

We treat every refund request seriously. Our goal is always to resolve issues through revision and communication before issuing a refund — but where a refund is warranted, we process it promptly and without dispute.

If you believe a refund has been incorrectly denied, you may escalate by emailing aestivedigital@gmail.com with the subject line Refund Dispute — [Your Business Name]. All disputes will be reviewed by Sharjeel Faiq directly. We aim to resolve all disputes within 14 business days. Our dispute resolution process does not affect any statutory rights you may have under applicable law.

We may update this Refund Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our services following any changes constitutes acceptance of the updated policy.

For any refund-related questions:

Sharjeel Faiq — Founder, Aestive Digital
Email: aestivedigital@gmail.com
WhatsApp: +1 213-582-7919
Website: https://aestive.digital